Your order will be shipped from Thailand. We ship to most destinations of the world with fixed rate delivery fee per one shipment, so you can ship multiple items in a single shipment. Our fixed rate delivery charges vary upon your shipping method & shipping country. Details of our shipping policy are shown below.
Note: In cases of item loss or damage during delivery, only insured items will be reimbursed. As a result, for your own benefit, we recommend you use a shipping method that includes insurance covering the full value of your purchase. If you do not want insurance, we cannot guarantee that it is 100% safe. However, from our shipping history, there has been no case of item loss or damage so far.
1) Should your order is in our stock, we will ship it within 1-2 business days. However, shipping your order may be delayed occasionally due to heavy traffic of our customers. Should this situation occurs, you will be notified as soon as possible. Should your order is out of stock, we will notify you the approximate time that it will be back in stock in 24-48 hours.
2) We cannot deliver to PO Boxes, and we reserve the right to refuse international shipping as per our discretion. Should we cannot ship to your country, we will notify you as soon as possible.
3) You will be notified before shipment should additional shipping & handling charge is required. After your order is shipped, shipping & handling charge is neither returnable nor refundable.
4) The risk of loss and title for your order passes to you upon our delivery of your order to a shipping carrier. We are not responsible for shipping errors such as wrong shipping address, custom delays, and agreements reached between customers and shipping carriers. It is your responsibility to complain or claim with a shipping carrier should your order is damaged or lost. However, we will try our best to help you to solve any shipping problem until you completely receive your order.
5) Customers in Thailand will not pay for duty or import taxes. Only customers in other countries will have to pay duty or taxes (if any) at the time of delivery. These duty and taxes are ruled by each country, so we encourage you to carefully study duty & taxes, and import regulations of your country. Should you have any problem about high duty or taxes at your country, and you need our help, please click here to Contact Us.
Each piece of your jewelry item(s) will be carefully packed in a nice jewelry gift box. This is absolutely Free! However, style & color of your gift box is subject to change without prior notice. This free jewelry gift box is applied to Retail Order and Wholesale Order.