Home > Help Desk > Contact Us > FAQs (Frequently Asked Questions)
The followings are our frequently asked questions.
Is your gold jewelry real?
Yes, our gold jewelry is real. We do not sell gold plated jewelry. We sell only real gold jewelry from Thailand. Each piece of our gold jewelry has a gold purity stamp. To guarantee that we sell only real gold jewelry, we do offer you Lifetime Guarantee. To shop our gold jewelry, please click here Gold Jewelry.
Do you accept credit cards?
Yes, we do accept our payment with credit cards via PayPal. For more information, please click here Payment Methods.
Do you ship to my country?
We do ship to many countries around the world such as USA, UK, Thailand, and more. For available shipping countries, please click here Shipping Restrictions.
What is Baht gold jewelry?
Baht gold jewelry usually contains 96.5% gold purity which is a bit over 23 karat. The remaining of about 3.5% is normally silver. A Baht of Thai gold bar are sold in “Baht Weight” or 15.244 grams (15.16 grams for a Baht of Thai gold ornament), a little lower than half of a troy ounce. For more information, please click here Thai Gold.
What is Thai Amulets?
For centuries, many Thai Buddhists have believed that carrying Thai amulets, such as Buddha Images, Luang Phor (Thai monks), or Gods, gives them luck and protection. They will never leave home without it. The use of Thai amulets is to avert danger, to dispel evil, to protect from disease. It is believed that Thai amulets will help one to gain great wealth, fortune, charm and success while at work or business. For more information, please click here Thai Amulets.
Do you offer any guarantee for your gold jewelry?
Yes, we do offer 30-Day Return Guarantee, Lifetime Guarantee, and Low Price Guarantee for our gold jewelry. You will always receive a Guarantee Certificate with your order.
How long does it take to get my order?
Should your ordered gold jewelry is in our stock, it will normally be shipped in 3 business days. Then your gold jewelry will be shipped via your selected shipping method. For more information about the delivery time of our shipping methods, please click here Shipping Methods. However, should your ordered gold jewelry is out of stock, please allow us about 1 - 2 weeks to make a new one.
Do you offer any discount?
Yes, we do offer a discount. For more information, please click here Discount Policy.
When will you change your gold jewelry prices?
We do not change our gold jewelry prices everyday. Our gold jewelry prices are based on the spot gold prices and the exchange rates of USD/THB. Therefore, we will change them when the spot gold prices or the exchange rates changes a lots.
Can I return or exchange the purchased gold jewelry?
Yes, you can return or exchange your purchased gold jewelry within 30 days from the shipping date. For more information, please click here 30-Day Return Guarantee.
Is the import tax at my country my expense?
Yes, it is. When you order items from AmuletJewel, a recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the Thailand. Prior to delivery to the recipient, a shipment of the recipient may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient’s responsibility. Please Contact Us to know how to pay less or none import taxes.
Where is your store in Thailand?
Our store is in Samutprakan province. For more information, please click here Contact Information.
Do you have stores in other countries?
We currently have a store in Thailand only.
How do I track my shipment?
You can track your shipment here Track a Shipment.
Is it safe to buy from you?
Yes, it is safe to buy from us. We have had a real store in Thailand since 1983. This online store has been operated sine 2005. We are also a verified business member of PayPal. For more information, please click here About Us, Secure Shopping.
Do you accept custom gold jewelry?
Yes, we do accept custom gold jewelry. For more information, please click here Custom Gold Jewelry.